Returns and Exchanges
Faux Paws Barktique
Return & Exchange Policy
At Faux Paws Barktique, our biggest goal is to well serve our fabulously loyal customers.
If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing.
Please check the sizing charts accordingly as all designers and brands vary in sizing
You will receive a store credit upon receiving your return as long as return conditions are met as shown below.
Please note that we cannot cancel an order once it has been placed. If you wish to exchange your merchandise, please see our policy below.
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds.
- All returns requests must be received within 7 days* of the date you received your order.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain un-washed, un-worn, and all tags must still be attached.
- Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Shipping is non-refundable, unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received at our warehouse.
We reserve the right to refuse a refund or exchange if the conditions below are not met:
- Items have been worn, used, washed and/or altered.
- Items are not returned in original packaging.
- Items do not have original tags.
- Packaged goods are not returned unopened and in new, resell-able condition
- Items contain any pet residue (hair, smell, stains, etc.)
- Returned without a receipt.
- Returned after 30 days of purchase
Items not allowed for return:
Returns will not be made on the following items:
- Sports Team items
- Special order items
- Seasonal items
- Grooming products
- Pet steps/covers
- Sale, clearance or discontinued items.
Also, due to health regulations we also may not allow returns on beds, bowls/feeders, carriers, blankets, belly bands, diapers and toys.
If you received free shipping (orders over $100 shipped to the USA or a free shipping promotion) on your order and later decide to return part of that order, we will issue a credit less the flat rate shipping fee of $7.95.
A 20% restocking fee may be applied at the discretion of management. The first exchange will not incur any restocking fees. However, a 20% restocking fee will be applied to any subsequent exchange from the original order.
If an item arrives to you and is damaged in any way, you must contact us within 48 hours of receiving the defective merchandise. Please, be prepared to supply an order number, date and item number when contacting us. We may ask for a photo of the defective merchandise, if necessary.
Instructions for Returns:
Send an email to email@example.com within seven (7) days upon receipt of the item.
Please include the following in your email:
Date of Purchase
Your complete name and shipping address
Refunds will not be made. No exceptions.
Upon receiving your email, we will email you the Return Merchandise Authorization Number (RMA) along with a return form for you to fill out to include in your return to us.
No exchange will be processed unless the form is completely filled out. If the form is not filled out, you will receive a notification of applied store credit. A return address will also be included. The RMA is good for seven (7) business days from email sent from Faux Paws Barktique. DO NOT send items back to Faux Paws Barktique without the RMA Number on your package or your return may be refused and/or subject to a 20% restocking fee. Once we receive the merchandise and confirm that it is unused and in its original condition and we will issue a store credit. An email will be sent to you regarding your new order number for the exchanged item or the applied store credit.
Please note: Customer is responsible for ALL shipping costs, which includes shipping any item back to us, and the shipping of a reorder.
Please allow up to seven (7) business days for processing returns after we have received your return.